Shipping policy

Shipping Policy – Sent To You With Love

At Sent To You With Love, all items are made to order with care and attention. Please read our shipping policy carefully before placing your order.

1. Processing Times

All orders are personalised and made to order.

  • Orders will not be processed, printed, or dispatched until full payment has been received and cleared
  • Current processing times will be stated at the time of purchase
  • During busy periods, processing times may be extended

If you require an urgent order, please contact us before placing your order to check availability.

2. Shipping Methods

We ship across the UK using trusted postal and courier services.

Shipping options and estimated delivery times will be provided at checkout where applicable.

3. Delivery Timeframes

Once your order has been dispatched:

  • Standard delivery times typically range between 2–5 working days
  • Please note that delivery times are estimates and not guaranteed

Delays may occur due to circumstances outside of our control, including postal service disruptions.

4. Incorrect Addresses

It is the customer’s responsibility to ensure that the correct delivery address is provided at checkout.

We are not responsible for:

  • Orders delivered to incorrect addresses provided by the customer
  • Lost or delayed parcels due to incorrect information

If an order is returned to us, additional postage charges may apply to resend the item.

5. Lost, Delayed or Damaged Parcels

We are not liable for delays caused by postal or courier services.

If your parcel is:

  • Delayed – please allow additional time before contacting us
  • Lost – we will assist you in raising a claim with the courier
  • Damaged – you must contact us within 48 hours of delivery with clear photos

We will work with you to resolve any issues where possible.

6. Local Delivery / Collection (if applicable)

We may offer local delivery or collection in the Blackpool and Lytham areas.

Details will be agreed at the time of ordering or booking.

7. Contact Us

If you have any questions about shipping or your order, please contact us via our website or social media channels.